Privacy Policy

Introduction

The privacy of personal information you provide to us (your personal information) is important to us. The following privacy policy governs the collection and use of your personal information by Century 21 Australia Pty Ltd, its related entities (including but not limited to Centurion Home Loans Services Pty Ltd t/a Century 21 Home Loans), subsidiaries, employees, Franchisees and their employees and real estate agents Contractors and the Agent/Broker that will assist you ("we", "us" or "the Group").

This privacy policy sets out how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth).

How we collect personal information

We may collect personal information from you through our call centres, through our Agents, when interviewing you, through our financial kiosks, from our website and from competitions and promotions to which you choose to respond.

The personal information we collect

We collect personal information about you to enable us to assess your suitability and eligibility for buying or selling a property, property management services, applying for a home loans, insurance policy or for the provision of other services. The types of personally identifiable information we may collect include your name, address, telephone number, email, occupation and financial information.

When we request your personal information, we will endeavour to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted.

If you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.

How we use your personal information

We use your personal information to assist us in:

  • Conducting our business
  • Completing transactions and forms
  • Communicating information about our products and services
  • Internal admin, marketing, planning, product development
  • Updating representatives/referrers
  • Remarketing (cookies) — opt-out available

Your access rights

You may request a copy of the personal information we hold about you. If inaccurate, you can request a correction. We will comply within 30 days where possible.

Disclosure of your personal information

We may disclose your personal information to our related bodies corporate, approved lenders, service providers, and in connection with property transactions. Data may also be shared internationally for property listings (e.g., century21global.com).

How we store your information

We protect your personal information with secure systems, passwords, and confidentiality agreements. If information is no longer required, it is destroyed securely.

Changes to this policy

We may change this privacy policy to comply with new laws or to reflect new services.

Open For Inspection Collection Notice

Privacy Act 1988, Spam Act 2003, Do Not Call Register Act 2006, National Consumer Credit Protection Act 2009.

We collect your details at inspections for security and to contact you about this and other properties. By providing your details, you consent to our use and disclosure of your information as set out in this policy.